AI Triage Pipeline

PHASE 01 // INGEST & ANALYZE PHASE 02 // DECISION & PERSISTENCE PHASE 03 // DISPATCH & TIMELINE VALIDATE ANALYZE EXTRACT OK FAIL RESOLVED MANUAL PERSIST LIVE WS EMAIL ASSIGN 01 // INGEST COMPLAINT SUBMITTED 02 // VALIDATION FILE & SCHEMA CHECKS 03 // AI CAT [CLICK] AI CATEGORIZATION REQ 04 // PARSER JSON SCHEMA PARSING 05F // FALLBACK USER-PRIORITY FALLBACK 05 // AUTO ROUTE PRIORITY DECISION 06 // PERSISTENCE COMPLAINT PERSISTENCE 08A // WEB DASH WEBSOCKET DASH PUSH 08B // ASYNC MAIL EMAIL FALLBACK RECORD 07 // NOTIF [CLICK] NOTIFICATION DISPATCH 09 // ASSIGNMENT TECHNICIAN ALLOCATION

Extracted AI Payload

{
  "complaint_id": "REF-9082",
  "category": "HARDWARE_FAIL",
  "confidence": 0.984,
  "priority": "CRITICAL",
  "meta": {
    "device": "Server Rack B12",
    "temp": "94C"
  }
}