Support-Pilot
Autonomous Triage Architecture
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01 / INCOMING EMAIL
02 / THREAD RESOLUTION
03 / KNOWLEDGE RETRIEVAL
04 / DECISION ENGINE
05 / OUTCOME BRANCHES
06 / OPERATOR SURFACE
>0.9
>0.7
<0.7
HUMAN
TIER_2
AUTO_BYPASS
SUBJECT
BODY
METADATA
SUBJECT TAGS
GMAIL THREAD ID
IN-REPLY-TO
UNIFIED TICKET
PINECONE SEARCH
POLICY.TXT
RELEVANT CHUNKS
SENTIMENT
SEVERITY
AI DECISION
AUTO RESOLVE
REVIEW REQUIRED
ESCALATE
DRAFT REVIEW
MANUAL OVERRIDE
TICKET SEND
SYSTEM READY
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