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What is the escalation policy?
p=0.1
p=0.2
p=0.9
p=0.05
p=0.98
Root Router
A: HR
B: Engineering
C: Operations
Facilities
Incident Mgmt
{
"navigation_path": "C: Operations > Incident",
"SourceSpan": "doc_id: 842, lines 45-82",
"confidence": 0.98
}
LLM chooses Path C: Operations
Irrelevant to escalation
Code escalations only
LLM chooses Incident Mgmt
Building issues
Matches "escalation policy"